Refund & Cancellation Policy
Last updated: May 2025
UP17 Communication Pvt Ltd ("UP17", "we", "our") provides custom software development services and digital software products. Please read our refund policy carefully before making a purchase.
1. Digital Software Products
All our software products are digital goods delivered electronically. Once a software product has been delivered/downloaded, we generally do not offer refunds. However, we do provide refunds in the following circumstances:
- The product is significantly different from what was described
- The software has critical technical defects that cannot be resolved within 7 business days
- Duplicate payment was charged
2. Custom Development Services
For custom development projects:
- Advance payment (50%) is non-refundable once project development has commenced
- Balance payment due upon completion is non-refundable after project delivery and acceptance
- If we fail to deliver within the agreed timeline (excluding delays caused by client), a partial refund may be issued at our discretion
3. Subscription / SaaS Plans
For subscription-based products:
- Monthly plans: No refund for the current month. Cancel before renewal to avoid future charges
- Annual plans: Refund available within 7 days of purchase if no features have been used
4. Cancellation
You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period.
5. How to Request a Refund
To request a refund, email us at info@up17.in with your order ID and reason. Refund requests are processed within 5–7 business days. Approved refunds will be credited to the original payment method within 7–10 business days.
6. Contact
For any refund-related queries, contact us at:
Email: info@up17.in
Phone: +91-7599290000
Address: UP17 Communication Pvt Ltd, Lucknow, Uttar Pradesh, India
